Paladin Engraving – Return Policy

Last updated: August 2026

At Paladin Engraving, every piece we create is custom-made with care and precision. Because our products are personalized, all sales are final. However, we stand behind the quality of our work and are committed to making things right if there is a mistake on our end.

What We Accept:

We only accept returns or exchanges if:

– The item arrives damaged

– The engraving does not match the approved design

– The item is incorrect due to a processing error

To initiate a return or replacement, please contact us within 7 days of receiving your order. Be sure to

include your order number and clear photos of the issue.

What We Do Not Accept:

– Returns or refunds for custom engraved products with spelling, date, or image issues approved by you

– Buyer’s remorse or changes of mind after approval

– Engraved items that were used or damaged after delivery

To request a replacement:

Email: info@paladinengraving.com | Include a photo of the item and your order number.

We reserve the right to remake or refund the item depending on the situation. Thank you for your understanding and support of our small business.